GENERAL PURPOSE:

To provide quality repair and maintenance service to ambulance fleet, manage and coordinate activities concerned with acquisition of automotive parts.

JOB RESPONSIBILITIES & AUTHORITIES:

• Provide quality repair and maintenance service to ambulance fleet.
• Manage, control and monitor all service administration procedures relating to invoicing and booking – in of and any other after sales related enquiry.
• To provide 3^rd Party repair and maintenance services.
• To handle & manage the claims of insurance.
• To manage and ensure superior quality and efficiency of all service.
• To ensure the quality management of vendor services.
• To ensure proper invoice and payment management.
• Regulate the amount of parts inventory in Department carries at any given time. Maintains all the department-activity records. This includes all transactions, all financial records and the company budget.
• Coordination with Procurement, Finance to minimize inventory carrying cost with planning as well as ensure timely availability of materials.
• Manage and ensure superior quality and efficiency of all service and parts staff.
• Implement and monitor all workshop loading procedures and delegate workloads and coordinate work through the workshop supervisors.
• Ensure health, safety and environmental aspects to prevent accidents within the workplace.
• Ensure that quality standards are met in relation to repairs and service set up.
• Liaising with customers/departments to resolve all service related issues.
• Implement new / revised policies and procedures.
• Educate the customer on proper issue identification and resolution techniques when appropriate.
• Responsible for proper handling of requisitions, orders, receipt and storage of stock.
•  Ensure appropriate inventory levels are maintained and communicate with concern departments regarding stocking, ordering and deliveries.
• Develop, implement and organize warehouse management system for efficient receiving and delivery of the parts.
• Maintains a balanced inventory consistent with the workshop requirements and adjusts inventory to minimize obsolescence.
• Provide on the job training for supervisor and technicians.
• Train and follow up on the career development of service and parts team.
• Build, Develop and grow effective relationship across departments and organizations.
• Recommend locations for new facilities and oversee the remodeling of current facilities.
• Any other task assigned by the Management

COMPETENCY MATRIX:

Technical Skills

• Computer literate with knowledge of IT based service software system.
• Aware to read technical manuals & diagrams

Management Skills

• Good communication & presentation skills
• Strong leadership and supervisory skills

Key Attributes

• Able to work with diverse groups of people.
• Able to work independently and efficiently
• Committed to values of equity, integrity and access for all.
• Sound judgment, professionalism and a positive attitude.
• Good decision maker

Apply at jobs@hcspak.com