Job Description:

• The Customer Service Specialist will provide support for customers by answering inbound calls or calling back the customers, the CSS will attempt to quickly diagnose issues and resolve the problem or escalate as needed.

Main Responsibilities:

• Attend customer calls, prioritizes and responds to customer issues by phone, email and remote support tools.
• Trouble shot and resolves customer technical issues to the customer’s satisfaction
• Escalate un-resolved issues to higher technical team for solution of the cases or development as needed.

Skills:

Applicant must have a fluent expression of English

Industry:

Shipping & Logistics

Functional Area:

Client Services & Customer Support

Apply at: jobs@hcspak.com