Customer Service Specialist
Full Time
Karachi
Posted 5 years ago
Job Description:
- The Customer Service Specialist will provide support for customers by answering inbound calls or calling back the customers, the CSS will attempt to quickly diagnose issues and resolve the problem or escalate as needed.
Main Responsibilities:
- Attend customer calls, prioritizes and responds to customer issues by phone, email and remote support tools.
- Trouble shot and resolves customer technical issues to the customer’s satisfaction
- Escalate un-resolved issues to higher technical team for solution of the cases or development as needed.
Skills:
Applicant must have a fluent expression of English
Industry:
Shipping & Logistics
Functional Area:
Client Services & Customer Support
Apply at: jobs@hcspak.com
Job Features
Job Category | Logistic, Logistic Services |
Qualification | Bachelor’s degree |
Experience | 3 - 5 year working experience in the same capacity |
Number of Positions | 1 |
Client Details | Multinational Logistic Company |
Gender | Female |