Required Billing & Collection Officer

Full Time
Posted 4 years ago

Job description:

Billing Responsibilities

  • Prepare customers’ bills and mail to customers.
  • Review invoices to identify any errors before invoice delivery.
  • Compile and maintain documents and records of all billings.
  • Process and monitor bills related credit memos.
  • Initiate and establish new procedures in billing tasks.
  • Improvise existing billing procedures to avoid recurrence of errors.
  • Update all billing procedures.
  • Monitor online payments, credit card or bank transfer payments.
  • Handle billing inquiries from the customers.
  • Manage aged bills and inform customers regarding payments.
  • Maintain and update customers’ database.
  • Prepare monthly or periodic reports of all billings.
  • Assist the accounts department in preparing account statements and financial reports.

Collection Responsibilities

  • As a collections/arrears/debt recovery officer you will be responsible for recovering outstanding debt from our customers
  • Review accounts that are behind on their payments to determine appropriate action
  • Contact customers to collect overdue payments
  • Answer customer enquiries
  • Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
  • Achieve monthly targets and Key Performance Indicators
  • Liaise with sales and operation teams to resolve customer queries/complaints


  • Excellent numeric skills
  • Able to follow processes and recommend improvements
  • Computer literate including a good knowledge of Excel and Word
  • Please share your resume in MS Word format at:

Job Features

Job CategoryTelecommunication
QualificationMinimum Graduation
ExperienceMinimum of 4 years’ experience in a similar role
Number of Positions1
Client DetailsTelecom

Apply Online

A valid email address is required.